Is it legal to buy e-cigarettes online?

Yes, purchasing e-cigarettes online is legal, but it varies based on the laws in your country or region. You must be of legal age to buy tobacco products where you reside. At CanVape, we implement strict age verification processes to comply with local regulations.

How do I place an order?

Ordering from CanVape is straightforward: Browse our selection and add your preferred products to your cart. Once you’ve made your selections proceed to checkout. Enter your shipping and payment information. Confirm your order, and you will receive a confirmation email with all the details. If you encounter any issues, feel free to contact our Customer Support team!

What payment methods do you accept?

We offer several payment options for your convenience, including major credit/debit cards (Visa, MasterCard, etc.), and local payment methods, depending on your region. All transactions are processed securely to protect your privacy and personal information.

Do you ship internationally?

Yes, we provide international shipping to many countries. However, please verify that importing e-cigarettes is permitted in your country before placing an order. Shipping fees and delivery times may vary based on your location.

How long will it take to receive my order?

Delivery times depend on your location: Domestic orders: 3–7 business days, International orders: 7–20 business days. Please note that factors such as customs, holidays, or other unforeseen delays can affect shipping times. You will receive tracking information via email once your order has shipped.

How do I track my order?

After your order is shipped, we will send you an email containing a tracking number. You can use this number to track your package on the carrier’s website. If you have any issues, please reach out to our Customer Support team for assistance.

What is your return and refund policy?

We want you to be satisfied with your purchase. If your product arrives damaged or defective, you can request a return or exchange within 30 days of receiving it. Please note: Products must be in their original condition and packaging. Disposable vapes cannot be returned unless they are faulty or damaged upon arrival. For more details, please check our Return Policy or contact us for assistance.

What kinds of products do you sell?

At CanVape, we offer a wide range of products, including vape pens: Simple and easy-to-use devices, disposable vapes: Convenient options for on-the-go vaping, vape mods: Advanced devices for users seeking more control and customization, accessories: Everything from chargers to replacement coils and batteries.

What are disposable vapes, and how do they work?

Disposable vapes are pre-filled, single-use devices that come fully charged and ready to use. You simply inhale to activate the device—there’s no need to charge or refill. Once the e-liquid or battery is depleted, you can dispose of the device.

How do I choose the right e-cigarette for me?

Choosing the right e-cigarette depends on your experience and preferences: Beginners: We recommend starting with a vape pen or disposable vape for ease of use. Intermediate users: You might prefer a pod system or vape mod for more flexibility and control. Advanced users: For those looking for customization, box mods, and rebuildable devices offer the most options for power, flavor, and vapor production. Need help selecting? Check out our Product Guide or contact us for personalized recommendations.

Do your products come with a warranty?

Yes, many of our products come with a manufacturer’s warranty. The warranty period varies by product, so please check the specific product page for details or contact us for more information.

How should I maintain my vape device?

Proper maintenance will help your device last longer and function efficiently: Cleaning: Regularly clean the tank, mouthpiece, and other components. Battery care: Charge your battery according to the manufacturer’s instructions and avoid overcharging. Coil replacement: Replace your coils every 1–2 weeks, or when you notice a decline in flavor or vapor production. For more tips, check out our Vaping Guides.

Can I cancel or change my order after I place it?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but if your order has already been processed or shipped, changes may not be possible.

Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts on various products. Be sure to subscribe to our Newsletter and follow us on social media to stay updated on our latest deals.

If you have any further questions, don’t hesitate to reach out to us via WhatsApp—we’re here to help!